Frequently asked questions
Products and Services
Chain Glass does not engage into installation services in any of our products with the exception of our automatic doors. We mainly supply our products to our dealers and customers and provide them with relevant technical assistance when they need.
Yes. We also provide services for customer’s glass. Chain Glass will pre-inspect the customer’s glass in terms of thickness, size, placement of hole and notches, type of edging that are suitable to our processing machines. Chain Glass ensures proper handling and processing of customer’s glass. However, Chain Glass is not liable for any damages that may occur during the processing stage. We do not provide any compensation for any of the damages caused.
No. Chain Glass does not take site measurements on behalf of customers. It is the sole responsibility of the customer to ensure that the measurements given to our company for quotation or ordering is accurate.
Availability, Leadtime and Logistics
Due to the limited warehouse space of each branch, not all of our products are available in all our branches. We can however transfer the stock to the branch nearest you free-of-charge upon ordering. You are strongly advised to contact our branches to check for stock availability for the item you are interested in.
Delivery service is generally free in Metro Manila during daytime (9 am – 5pm) if total deliverable amount is more than 100,000 pesos.
Crating charges are also imposed if delivery destination is outside the Metro Manila area or outside coverage area of our Branches.
For small orders, we encourage customers to pick-up their orders from any of our nearest branches to get their items immediately.
As delivery charges may vary per location and your order value, we recommend to contact the branches to you.
Processed glass leadtime will depend on the complexity of glass requirements. As a general guideline, please see production leadtimes below:
Tempering – Approx 4 to 5 working days
Lamination – Approx 5 to 7 working days
IGU – Approx 5 to 7 working days
*delivery will increase the leadtime.
Please read our warranty guide for full warranty details of each product.
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