Frequently Asked Questions

 

Products and Services

Does Chain Glass provide installation services?

Chain Glass does not engage into installation services in any of our products with the exception of our automatic doors. We mainly supply our products to our dealers and customers and provide them with relevant technical assistance when they need.

I have my own raw glass, can Chain Glass help me process the glass (cut, drill, tempering, lamination and double glazing?)

Yes. We also provide services for customer’s glass. Chain Glass will pre-inspect the customer’s glass in terms of thickness, size, placement of hole and notches, type of edging that are suitable to our processing machines. Chain Glass ensures proper handling and processing of customer’s glass. However, Chain Glass is not liable for any damages that may occur during the processing stage. We do not provide any compensation for any of the damages caused.

Can you help me take site measurements for my window and door requirements?

No. Chain Glass does not take site measurements on behalf of customers. It is the sole responsibility of the customer to ensure that the measurements given to our company for quotation or ordering is accurate.

Can I take my installer to your store and purchase materials?

Yes you can.

Availability, Leadtime and Logistics

Are all your products available in all your branches?

Due to the limited warehouse space of each branch, not all of our products are available in all our branches. We can however transfer the stock to the branch nearest you free-of-charge upon ordering. You are strongly advised to contact our branches to check for stock availability for the item you are interested in. 

What is your warranty policy?

Please read our warranty guide for full warranty details of each product.

Are there delivery charges for purchased goods?

Delivery service is generally free during daytime
(9 am – 5pm) if total deliverable amount is more than 50,000 pesos.

Crating charges are also imposed if delivery destination is outside the Metro Manila area or outside coverage area of our Branches.

For small orders, we encourage customers to pick-up their orders from any of our nearest branches to get their items immediately.

What is your leadtime?

Processed glass leadtime will depend on the complexity of glass requirements. As a general guideline, please see production leadtimes below:

Tempering – Approx 4 to 5 working days
Lamination – Approx 5 to 7 working days
IGU – Approx 5 to 7 working days

*delivery will increase the leadtime.

Cannot Find the answers you’re looking for? 

Contact Us now!

Headquarters

(Sales and Technical Office)

 

2710 - 2728 Rizal Ave. Sta. Cruz, Manila

Monday - Saturdays: 8am - 6pm

(02) 781-6791

0917 898 4119 , 0917 898 4106

0933 869 6502 , 0922 845 1298

www.chainglass.com

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